The Tala app is one of the few platforms that are changing the way financial services work in Kenya and around the world.
Kenyans can now access unsecured mobile loans thanks to select mobile loan apps with Tala leading the pack. Anyone with a smartphone is one step closer to getting a loan. It is that cool.
Of course, the company has to consider your credit score but Tala goes step further since even those without a formal banking history can still access products that fit their status.
Tala has made significant strides since its establishment and it continues to maintain its position as one of the best mobile loan companies in Kenya.
With this in mind, it is important to look at three important facts about this app: download, loan repayment, and customer care contacts.
Tala App Download
As a requirement, Tala has to register you as a customer before granting you a loan. The first step to getting there is to download the Tala app from the Play Store and proceed to register as a Tala customer.
To do this, you will need your Safaricom M-PESA number.
After this, Tala will collect your data and use the information acquired to determine your creditworthiness. This means your qualifications and loan limit.
In case you are expecting a loan on day one, you need to take a chill pill since this is not guaranteed. However, do not rush to uninstall the app. Keep checking to confirm whether you have qualified.
How to Repay Tala Loan
At the moment, the loan is repaid only via M-PESA. Use paybill number 851900.
Your registered Tala phone number is the account number.
The repayment period is dependent on the amount borrowed. It can be due in a month, six months, or even a week.
Steps:
- Go to M-pesa menu
- Select Lipa na M-pesa
- Select Paybill (Business) number (Here enter 851900)
- Enter Account number (Enter M-pesa phone number)
- Enter amount (enter the loan amount)
- Enter M-pesa PIN
- Press OK
Note: The M-PESA message will confirm that the money has been received by Inventure Mobile Kenya and not Tala.
It is also important to note that you can use another person’s number to pay as long as it is registered by M-PESA. All you have to do is enter your registered Tala phone number as the account number. What this means, in short, is that you can use a different M-PESA number to pay for your Tala loan.
How to Contact Tala Customer Care
In case you are among those who prefer to get the information from the horse’s mouth, you can always contact Tala customer care agents.
The company offers several channels of communication. These include Facebook, email, SMS, and Twitter.
Below are the channels open for communication:
In case you prefer direct calls and physical meetings, Tala does not support that. Tala Kenya describes itself as a “remote lending company’ thus, forget about physical meetings or direct calls.