Ngao Credit Assistant Branch Manager-Eldoret Job

Job Summary

Job purpose:
The Assistant Branch Manager is responsible for administering all loan processes and assists to ensure optimal customer services. You will also participate in all improvement activities at the branch.


  • Coordinate relationship officers sales & marketing activities.
  • Oversee provision of excellent customer service at the branch level.
  • Work closely with branch manager and advise on branch management issues.
  • Evaluate all loan applications from clients
  • Performance management, training and coaching of Relationship officers.
  • Ensure debt collection and recovery procedures are followed in accordance with the company policies and procedures.

Qualifications & Skills

  • Degree in Business or Customer Relations course.
  • At least two years of experience in management, finance, sales or a relevant business role.
  • Excellent communication and writing skills.
  • Great leadership and analytical skills.
  • Excellent organisational and time management ability.

Job Requirements

Required education: Bachelor’s degree
Required relevant work experience: 2 years
Required languages: English (Spoken: fluent | Written: fluent)

Mandatory attachments

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